Return Policy

The Buyer should verify the Product upon its receipt.

Return of Product with Cause

The Buyer shall be permitted to return a Product with manufacturing defects/ tempered packaging provided the Buyer informs about the same within 3(Three) days of delivery by getting in touch with the Customer Care service team on their number for Dr. Alkaline Puro RO Installation & Service +91 9094550011 / +91 8559990066 or on their e-mail id In case the shipment/ manufacturer’s packaging tampers, then it is recommended that the same is not opened and should be returned in the same condition.

Return of Product without Cause

If the Buyer desires to return the Product without any cause after it has been delivered to the Buyer, then the same shall be permitted to be returned only after deduction of the applicable delivery charges from the amount of refund generated in favor of the Buyer.

Products can be returned only before installation.

In case a Product is delivered in the wrong quantity, color, model, and/or size or when the Product is significantly different from the description given on the Website, an endeavor shall be made to help the Buyer affect a return within 3(Three) days of the delivery of such a Product.

The Product shall not be allowed to be returned if the Product ID/Serial No. is tampered with and/or when the original packaging of the product is not available.

A refund will be made to the Buyer once the return is accepted by Dr. Alkaline Puro. For pre-paid orders, the refund will be processed within 7(Seven) to 10(Ten) working days. For Cash-on-Delivery orders, the refund shall be processed within 10(Ten) to 12(Twelve) working days.